Tickets

Do you have to change your ticket for your return journey aboard the Malpensa Express?

Follow these simple steps:

1. Log into your personal area and go to the "your travel tickets" section;
2. In the list of your tickets, next to the PNR and the Download button, on the right, there is the red "i" icon, if you go over it, an indication "Change return date" will appear;
3. Click on "i";
4. Choose the date and time of the new trip, using the calendar and the sliding bar;
5. Select the most comfortable train for your needs from the solutions proposed by clicking on the button "Select";
6. Finally, click on the "Confirm" button to complete the operation.

Simple, isn't it? Remember that you can only change the date and time of the return ticket, only as long as it is valid.

If a Trenord customer means a customer with a title from Milan to an intermediate location (other than Malpensa), the same can travel with titles:

• First class on the service departing from Milan Cadorna;
• First class and second class (where permitted by timetable) on the service departing from Milano Centrale.

For all the details click here.

If you have not received the confirmation email, log in to your account on malpensaexpress.it, trenord.it or App to check the availability of the ticket you purchased. It is possible that the email may be delayed for technical reasons.

If the ticket does not appear in your account and you still have not received the purchase confirmation email, but the payment appears to have been made, contact the Contact Center or the Online Assistance service.

If the ticket appears in your account, but you still did not receive the confirmation email and you need the invoice, contact the Contact Center or the Online Assistance service.

To purchase your single journey ticket online, proceed as follows:

1. Download the Trenord App for free on the Apple Store or Google Play, or go to the malpensaexpress.it or trenord.it websites. 
2. Choose the travel solution that best suits your needs.
3. At this point, if not already done, you will be asked to log in to the website or register  by providing some simple information.
4. Once these steps have been completed, you can proceed with the payment by credit/debit card (Visa, Mastercard and Maestro), PayPal or Satispay, or using the credit in your wallet, if you have topped it up with a Trenord Gift Card.
5. After purchasing, you can find the ticket in your account on the trenord.it and malpensaexpress.it mobile websites and the Trenord App. To use it, you need a dynamic QR Code, generated from 00:01 on the day of use.
6. During inspections, simply go to your account on trenord.it or the Wallet section of the App to show your ticket, clicking on the "Show QR code" button.

1. On the Trenord App, available for iOS and Android, there is a dedicated section in the purchasing area , where the most purchased routes and all the options, together with timetable details, can be found.

2. At this point, you will be asked to log in or register by providing some simple information.
3. Once these steps have been completed, you can proceed with the payment by credit/debit card (Visa, Mastercard and Maestro), PayPal or Satispay, or using the credit in your wallet, if you have topped it up with a Trenord Gift Card.
4. After purchasing, you can find the ticket in your account on the Trenord App. To use it, you need a dynamic QR Code, generated from 00:01 on the day of use.
5. During inspections, simply access the Wallet section of the App and show your ticket by clicking on the “Show QR Code” button.

The Malpensa Express ticket allows you to travel on trains that go to the airport. It does not allow you to travel around Milan or go to stations not used by the Malpensa Express.